Know what happens on every call.
Tonic listens to every conversation, scores it against the criteria you set, and shows each agent what went well and what to do differently. You stop guessing from the handful of calls a manager has time to review.
What Tonic does on every call.
Scores calls as they happen
Every conversation is transcribed and scored while it is still going. You see the result in seconds, not days later when someone listens back.
Your criteria, every call
Set up your quality criteria once. Tonic applies them the same way to every single call, in every language your team works in.
The numbers in one place
Handle time, resolution, sentiment, and compliance, all on one dashboard. Filter by agent, team, or call type.
Coaching agents can act on
Every call comes with specific things to work on. Agents know what to do next, and managers can see whether it stuck.
Satisfaction without the survey
Tonic reads how the customer felt from the conversation itself, so you get a read on every call instead of the few people who fill out a form.
Built for your languages
Tonic works natively in 60 languages, including Bosnian, Croatian, and Serbian. It reasons in the language of the call, so nothing gets lost in translation.
Sharper with Orlo.
Connect Tonic to Orlo and your agents get the right answer mid-call, pulled straight from your own documents. Calls get shorter and fewer of them have to be escalated.
What teams get
of your calls reviewed, every one
ready on day one
scored while the call is still going
See it on your own calls and documents.
We will set up a demo with your real calls and your real documents. No slides.