Applied research

A research lab in Sarajevo.

The first self-sustaining research lab in Bosnia. We build software of our own, and it pays for the research.

Products

Canto, Tonic, and Orlo.

A recorder that turns every conversation into a searchable note, a coach that scores every call, and an assistant that answers from your own documents.

Canto — every recording, titled and dated
Canto — recording a note with live notes
01
tessa Canto

Every conversation, recorded and remembered.

Canto records on your phone, transcribes and titles each note on its own, and lets you ask questions across everything you have said.

  • Records and transcribes
  • Titles and files itself
  • Ask across your notes
Learn more
tessa TonicLive
Avg. quality
8.70.6
Resolution
91%3%
CSAT
4.60.2
Handle time
4:120:38
Live call · scored
Rubric: Inbound support
8.7
Dobar dan, Tessa podrška — kako vam mogu pomoći?
Greeting
Imam problem s posljednjim računom.
Razumijem, odmah ću to provjeriti za vas.
Empathy
Možete li potvrditi broj računa?
Missed recap
Quality by week
Team average
6 wks agoThis week
02
tessa Tonic

Every call, scored and coached.

Tonic scores every conversation against the quality criteria you set, tracks the numbers that matter, and tells each agent what to work on next.

  • Real-time scoring
  • Your own criteria
  • Clear next steps
Learn more
tessa OrloSynced 2 min ago
How do refunds work for annual plans?Ask
AnswerGrounded

Annual plans can be refunded pro-rata within 30 days of renewal.1 After that window, the remaining balance converts to account credit for the next cycle. Refunds return to the original payment method within 5–7 business days.2

Billing policy · v42 min agoRefunds FAQ
03
tessa Orlo

Provably the best knowledgebase in the world.

Orlo answers from only your own documents, every answer cites its source, and it tops the retrieval-accuracy benchmarks we run against it. Change a document and the answer changes with it.

  • Under 10 seconds
  • Stays in sync with your docs
  • Every answer cites a source
Learn more
Research

We pick our fields on purpose.

Language and voice came first, because the languages spoken here are overlooked and we were sure there was room to do better. Knowledgebase systems came second, because it is what we are best at.

How we choose what we build
Zdravo.Здраво.Hello.こんにちは。مرحبا.Olá.
About Tessa Labs

A lab that pays its own way.

Tessa Labs is the first self-sustaining research lab in Bosnia. The products we sell fund the research we care about, so we answer to the work, not to grants. We pick our fields on purpose, and we build the proof here at home.

Self-sustaining

Our products pay for our research. No grants, no waiting for permission.

Language and voice

Our first field. The languages spoken here are overlooked, and we saw room to do better. Canto and Tonic came of it.

Knowledgebase systems

Our second field, chosen for expertise. Orlo is the proof.

Contact

Let's talk.

Tell us what you are working on. We read everything that comes in.

Prefer email?

hello@tessa.ba